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Patient Pathways

Emergency Care

NHS National Services Scotland ISD Scotland & NHS National Services Scotland

Patient Pathways

Unscheduled Care Data Mart (UCD) Overview

Introduction and Background

As individuals in Scotland make contact with Unscheduled Care Services, data about who they are, where they have come from, what is wrong with them and what happens to them are collected, mainly to inform their care. This provides a good picture of the potential unscheduled care journeys that an individual may travel through.

In order to gain more of an understanding of the interaction between unscheduled care services and the patient journey, ISD in conjunction with NHS 24 and SAS, developed the Unscheduled Care Data Mart (UCD).


The broad aims of the UCD are:

  • To provide information on Patient outcomes following their unscheduled care journey
  • To provide additional information to NHS 24, Primary Care Out of Hours Services and SAS on subsequent activity following contacts with their service
  • To allow comparison of patient flows between different geographic areas
  • To provide a breakdown of where unscheduled care is delivered at various geographic levels
  • Provide evidence to help identify areas where there is potential for service improvement

Data Included in UCD

The data contained in the UCD data mart includes information on:

  • A&E attendances
  • Acute Emergency Inpatients admissions
  • NHS 24 calls
  • Primary Care Out of Hours Services
  • SAS incidents
  • Deaths

For all the data sources contained in the UCD (except Primary Care Out of Hours), data is included from the 1st of January 2011 to the present period. Primary Care Out of Hours data is available from the 1st of April 2014. More detailed information on what data can be found in the UCD can be found in the following document: Unscheduled Care Data Mart Background Paper Download PDF file[686Kb]

NHS Board access to the Unscheduled Care Datamart

Since July 2014, authorised NHS Board colleagues can access the data mart to run reports that have been pre-built by ISD. Please note ISD are currently reviewing the content and format of these reports.

If you have any questions or would like more information, please contact


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