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ISD Scotland better information, better decisions, better health


Mental Health

NHS National Services Scotland ISD Scotland & NHS National Services Scotland

Consultation on publication

CAMHS in Scotland: Waiting Times, Service Demand & Workforce

ISD and NES are planning to merge Child and Adolescent Health Services (CAMHS) workforce, waiting times and benchmarking data in order to provide a fuller picture of CAMHS services in Scotland. Your input will help to inform the content of future releases of this information. To take part, please complete the Consultation by Tuesday 17 October 2017. A draft report featuring the merged data can be found here.

(Note: if you are using Chrome please first download the consultation form and save to allow you to submit)

The Mental Health Access Improvement Support Team (MHAIST)

MHAIST (Mental Health Access Improvement Support Team) supports NHS Scotland Boards to improve the quality and accessibility of Psychological Therapies Services and CAMHS (Child & Adolescent Mental Health Services). We are a multi-disciplinary team of Improvement Advisors, Clinical Advisors, and Information Analysts. We assist Boards to apply improvement methodology and to develop data capability to measure and demonstrate improvement in services.


Specifically, MHAIST has been set up to support health boards to implement improvements to achieve the Local Delivery Plan (LDP) targets of 90% of patients requiring PT and CAMHS to receive treatment within 18 weeks. MHAIST is based in Delta House and Meridian Court in Glasgow and Gyle Square in Edinburgh, with many of our data analysts working within each of Scotland’s 14 health boards.

Contact and Related Links

If you would like know more about MHAIST, or to get in touch with an analyst in a particular board, please contact us.

See also:

Team Structure and Work Streams

The team is made up of data analysts, data managers and improvement advisors working in two parallel work streams:

  • Healthcare Improvement Scotland :
    Improvement Support encourages the use of improvement methodologies to establish in detail how each service is configured and delivered including the use of data to understand and improve performance and quality of service.
  • Information Services Division:
    Data and Analytical Support develops capacity and capability to collect, process and analyse data for quality improvement and performance measurement across Scotland.

ISD will work closely with HIS to support NHS boards at a local and national level to develop a more consistent and efficient way of collecting, analysing and reporting using service management data. Our improvement advisors will support PT and CAMHS services to:

    1. understand service delivery
    2. identify what works and what needs to be improved
    3. test and evaluate Ideas for Improvement
    4. implement effective improvement ideas
    5. embed and sustain Improvements  

map of outpostings

Key Principles

The MHAIST programme has a clear focus on enabling people to access services and, where treatment is recommended, that this is delivered within agreed timescales as a key aspect of quality.

However, MHAIST is also underpinned by the following key principles:

  • People should be seen by the right person with the right skills and experience to meet their needs
  • We will use methods to engage and involve people using services in our improvement activity
  • Other measures of quality - such as clinical outcomes and feedback from people using services - are equally important and should be used to ensure that efforts to improve access do not impact on overall quality of care
  • Services will be supported to collaborate and share best practice and existing or emerging changes and improvements that have been successful across Scotland
  • Services will be supported to build on and develop their knowledge, skills and experience of using quality improvement methods in managing, delivering and improving their service
  • Services will be supported to improve other aspects of quality in addition to access where they wish to


© ISD Scotland 2010
Information Services Division,
NHS National Services Scotland,
Gyle Square,
1 South Gyle Crescent,
Edinburgh EH12 9EB,
Tel: 0131 275 7050  
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