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ISD Scotland better information, better decisions, better health


Survey Services

NHS National Services Scotland ISD Scotland & NHS National Services Scotland

Surveys Service

Feedback and Customer Engagement Survey Services

Our surveys team offers a range of survey services including:

  • Developing survey tools
  • Sampling
  • Fieldwork
  • Collating and analysing survey results
  • Report writing, data visualisations and publishing of results
  • Managing 3rd party supplier contracts

The survey team has a track record in the successful delivery of a variety of surveys of varying nature and complexity including:

  • Staff experience surveys
  • Patient experience surveys
  • Patient reported outcome measures (PROMS) surveys
  • Customer experience surveys
  • Public Health surveys
  • Data collection for workforce or clinical audit

Examples of completed surveys we have been involved in can be viewed via the links below:

We are currently involved in delivering the following projects:

For further information on the survey service and/or to discuss your specific survey needs please contact:

Emma McNair
Information Consultant
Telephone: 0131 275 6668

Sandra Robb
Information Consultant
Telephone: 0131 275 6722


© ISD Scotland 2010
Information Services Division,
NHS National Services Scotland,
Gyle Square,
1 South Gyle Crescent,
Edinburgh EH12 9EB,
Tel: 0131 275 7050  
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Working at the very heart of the health service, NSS delivers services critical to frontline patient care and in support of the efficient and effective operation of NHS Scotland. Visit the NSS Website for more information