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ISD Scotland better information, better decisions, better health

User Support


NHS National Services Scotland ISD Scotland & NHS National Services Scotland

User Support

The Product Support team can be contacted if you have any enquiries. We are a first line support service for many of the information products currently made available by ISD.

These products involve software and technology for gathering, storing and analysing data. Many of them are commonly referred to as data marts or information tools. All are separate layers of a larger data environment known as the NSS Corporate Data Warehouse.

Contact Product Support on or 0131 275 7050.

FAQs are available to access here

Business Objects (BI 4.1)

ISD upgraded to a new version of this software on 11 January 2016. This is the platform that is used with many ISD data products to enable you to view the data and run and use reports. Some examples that use this software include: ACaDMe, PRISMS, SPARRAonline and Waiting Times.

  1. Quick Start Guide for Consumer Users Download PDF file [2.4Mb]
  2. Quick Start Guide for Power Users (Java)Download PDF file [3.3Mb]
  3. Web Intelligence Complete Guide - (SAP)Download PDF file [13Mb]
  4. Training Videos - (SAP)
  5. Getting started with Web Intelligence Guide - (SAP) Download PDF file [1.9Mb]
  6. Quick Start Guide Download PDF file [815Kb]

The User Access System (UAS)

The User Access System is an online service that is available to enable requests to be made to access many of ISD information products. This includes most data marts currently made available by ISD.

Note: it is an online application to administrate and route requests to relevant authorisers. It is intended primarily for NHSScotland and social care staff.

You need to register if you are a first time user. Any questions on existing username or passwords please contact the NSS Customer Support Desk on or 0131 275 7777.

One Page Guides to:

  1. Register for an account Download PDF file
  2. GP practice user to request access Download PDF file
  3. Health Board users to request access Download PDF file
  4. Authoriser to deal with access requests Download PDF file
  5. Renew access Download PDF file

© ISD Scotland 2010
Information Services Division,
NHS National Services Scotland,
Gyle Square,
1 South Gyle Crescent,
Edinburgh EH12 9EB,
Tel: 0131 275 7050  
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ISD is a division of NHS NSS
Working at the very heart of the health service, NSS delivers services critical to frontline patient care and in support of the efficient and effective operation of NHS Scotland. Visit the NSS Website for more information