Quality Improvement in NHSScotland focuses on regular review of a number of aspects of quality of care as well as investigation of specific complaints made by patients.

The Quality Improvement programme within ISD Scotland aims to improve the quality of health care by ensuring the effective use of national information resources to support clinical governance, clinical audit, appraisal and revalidation as well as information on NHSScotland complaints to Acute and Primary Care Trusts.