Child Health
The Support Needs System (SNS)
The aim of the Support Needs System (SNS) is to enable early identification, assessment and monitoring of children with additional support needs - in a consistent manner across Scotland.
A child might be identified as having additional support needs if they require support over and above that usually given to all children. This might be in the form of therapy or equipment and should be required for at least six months. A child will be registered on the SNS if a health visitor, doctor or therapist involved with their care considers it appropriate and if parents or carers are agreeable.
The SNS is a sophisticated clinical tool that provides the facility to record accurate details of the child's problem or condition, including a detailed disabilities section. It also records the support or services a child requires and is receiving or using, details of health care professional/s involved and any other pertinent information relating to a child's care in a 'Shared Notes' section. All information about a child can be updated regularly, at each assessment.
The SNS is the most advanced clinical system available in this field. It provides an efficient and consistent means of recording detailed child-specific clinical information for Scottish children and young people with a wide range of disabilities, for eleven NHS Boards.
For further information about the Support Needs System, please click on the links below:
The Support Needs System (SNS) was established in 1993 and has now been implemented in eleven NHS Boards across Scotland.
The System has been introduced in phases within NHS board areas. Full implementation to cover all units within some NHS Boards might therefore have been several years after the initial implementation date. Shortages of administrative and/or clinical staff have unfortunately meant that use of the system has, at times, been interrupted in some NHS Boards.
Interruptions to the use of SNS are not an indication of a lack of confidence amongst users. In areas where users have been forced to temporarily suspend use of the system, both clinical and administrative staff are keen to resume use when appropriate resources are available.
The participating Health Boards implemented the system on the following dates:-
Argyll and Clyde* - 1993
Shetland - 1994
Grampian - 1996
Tayside - 1997
Borders - 2000
Ayrshire and Arran - 2001
Dumfries and Galloway - 2001
Lanarkshire - 2001
Lothian - 2002
Fife - 2004
Forth Valley - 2007
The Scottish Executive Health Department Information Management and Technology (IM&T) Strategy (2002) recommended that all Scottish NHS Boards implement the SNS by 2004. NHS Boards that have not implemented the SNS use their own locally devised electronic or paper recording systems.
Argyll and Clyde * - SNS has been consistently used.
Ayrshire and Arran - The use of SNS decreased during 2004-05 because of local resource problems.
Borders - The use of SNS was suspended during 2003-04 because of clerical staffing shortages, but has now resumed.
Dumfries and Galloway - Data for a small number of children have recently become available for analysis, previously the use of SNS had been suspended due to medical staffing shortages.
Fife - SNS was implemented late in 2004, data for a small number of children have recently become available for analysis.
Forth Valley - Implementation began in July 2007, data are not yet available for analysis.
Grampian - SNS has been consistently used as the main clinical tool within Community Child Health departments.
Lanarkshire - SNS is consistently used, but staff shortages and staggered implementation reduce overall registrations.
Lothian - SNS has been consistently used.
Shetland - The use of SNS has been hindered since Shetland has no lead Paediatrician.
Tayside - SNS has been consistently used.
* Argyll and Clyde NHS Board ceased to exist on 31st March 2006 and the administration area was split into two sub-areas that now fall under the administration of NHS Greater Glasgow and Clyde and NHS Highland respectively. However, since neither NHS Greater Glasgow and Clyde or NHS Highland use the SNS system, SNS figures for the former Argyll and Clyde area are presented as before.
Figures from the SNS must be read with caution as the system has not been fully implemented in all NHS Boards across Scotland and implementation and utilisation vary in the NHS Boards currently using it. For example, in some areas staff shortages mean that children with more complicated problems are targeted for assessment in SNS, e.g. Lanarkshire, whilst in other areas children with a wider range of problems are being assessed in the system e.g. Grampian NHS Board. Grampian has the highest proportion of children active on SNS. This does not indicate that Grampian has more children with support needs than other NHS Boards but rather is a reflection of the extensive clinical use of SNS in Grampian. Particular care should be taken when viewing figures for individual NHS Boards that are based on small numbers as these can give an unrepresentative picture of activity in that NHS Board. For example, Fife and Dumfries and Galloway currently have very few children with data recorded on SNS.
Also, the SNS holds data on a particular group of children identified as requiring support over and above that routinely given, and their data will only be recorded on SNS with the explicit permission of their parents/carers.
For these reasons SNS figures cannot be used as direct indications of the prevalence of particular conditions or factors in the wider population and should not be used to make comparisons between NHS Boards.
Referral and Assessment Process
A number of different types of health professionals can refer a child to SNS. For example: a Health Visitor, General Practitioner or School Nurse seeing a child as part of Child Health Surveillance might consider it appropriate for a child to be registered on the SNS. If this is the case, they notify the Child Health Department in their area using the 
SNS Referral Form 
. Basic personal details and reasons for referral are then provisionally entered onto the SNS. A formal assessment with the clinician responsible (usually a Community Paediatrician) is then scheduled.
The clinician responsible will then view the child's notification information and decide whether to:
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assess the child straight away;
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delay assessment until a later date; or
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cancel the assessment altogether if they feel it is unnecessary.
If a child has been assessed as eligible to be fully registered on the SNS, parental consent must be given (using a form such as this:Parental Consent Form ) before their record can be confirmed and held in the system.
During assessments, the following information can be entered or amended on the SNS assessment form: child's personal and family details, disability details, coded definitions of problems or conditions, service requirements / use and also other information as free text (for example, concerning the wider social context of a child and their family). In the disability section of the form, details of both physical and behavioural disabilities are recorded. If a child is recorded with Cerebral Palsy, the clinician will be prompted to record additional, more detailed information Cerebral palsy form. With parental consent, this information is shared with the Cerebral Palsy Register Scotland (www.napier.ac.uk/cprs/ ). The clinician will also indicate on the form when the child should next be assessed - the frequency of reviews being determined by the specific needs of the child and their family.
A child will be de-registered from the system if they no longer have additional support needs, if they have moved away from that NHS board area (their record will be transferred if they have moved into another area using SNS), or if the child has unfortunately died. A child's record can be deleted from the SNS if, for whatever reason, the parent / guardian no longer want information about their child held on the system.
The principal users of SNS are Community Paediatricians and other healthcare professionals based in Community Child Health Departments. Information recorded on assessment forms by these personnel is entered into the electronic system by data entry staff.
Healthcare professionals such as General Practitioners, Hospital Consultants, Dental Specialists and Allied Health Professionals (Health Visitors, Speech and Language Therapists, Physiotherapists and Occupational Therapists) can receive child-specific summaries of information held in the SNS. The aim of this is to assist in the management of their caseload and improve the co-ordination of care for individual children.
Users of the SNS meet on a quarterly basis at the National User Group (NUG) meetings. At these meetings, clinical and administrative representatives from each user Board give feedback on the use of the system in their area. Proposals for further developments of the system are discussed and external speakers are regularly invited to increase collaborative working with other organisations and systems. Where appropriate, specialist sub-groups are set up to deal with particular issues or developments. In this way the system is continuously up-dated and tailored to meet the requirements of users in clinical setting and the requirements of other stakeholders.
Figures from the SNS must be read with caution as the system has not been fully implemented in all NHS Boards across Scotland and implementation and utilisation vary in the NHS Boards currently using it. For example, in some areas staff shortages mean that children with more complicated problems are targeted for assessment in SNS, e.g. Lanarkshire, whilst in other areas children with a wider range of problems are being assessed in the system e.g. Grampian NHS Board. Grampian has the highest proportion of children active on SNS. This does not indicate that Grampian has more children with support needs than other NHS Boards but rather is a reflection of the extensive clinical use of SNS in Grampian. Particular care should be taken when viewing figures for individual NHS Boards that are based on small numbers as these can give an unrepresentative picture of activity in that NHS Board. For example, Fife and Dumfries and Galloway currently have very few children with data recorded on SNS.
Also, the SNS holds data on a particular group of children identified as requiring support over and above that routinely given, and their data will only be recorded on SNS with the explicit permission of their parents/carers. For these reasons SNS figures cannot be used as direct indications of the prevalence of particular conditions or factors in the wider population and should not be used to make comparisons between NHS Boards.
Implementation dates and background information for each SNS NHS Board are available above. For further information relating to the implementation of SNS in a particular SNS NHS Board, please email the appropriate Child Health Department Contact.
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SNS Annual Summary Statistics
Local analysis has been carried out in SNS User Boards since implementation of the system in each area. This is used to plan local services and to monitor recorded levels of particular aspects in each NHS Board area. Before December 2005, results for all NHS Boards using SNS had not been published. However, summary statistics for all participating NHS Boards will now be up-dated annually.
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Complex Needs Analysis
Data from the SNS were used to make estimates about children and young people with complex needs in Scotland for the Kerr Report (Professor David Kerr; 'Building a Health Service Fit for the Future'). Figures relating to complex needs are also available in the SNS Summary Statistics document.
During 2005 it became evident that a number of different definitions for 'complex needs' were in use across Scotland. ISD CHIT therefore worked closely with specialist members of the Scottish Complex Needs Network to agree a nationally consistent definition. In May 2006, a standard definition for 'Multiple and Complex Disabilities (MCD)' was agreed. From this point onwards, this definition will be used for analysis in the field. Figures obtained using this definition have been included in the SNS Summary Statistics from 2006.
- SNS Evaluation Report
During 2002-2004, a project to evaluate the effectiveness of the SNS was funded by NHS Quality Improvement Scotland. This evaluation included site visits to NHS Boards using SNS and to NHS Boards using other locally devised systems to record information about children with additional support needs, qualitative questionnaire surveys of users of SNS and local systems, focus groups with parents of children with additional support needs and analysis of data held in SNS.
Full evaluation of the SNS compared to local systems was difficult because it was sometimes impossible to obtain detailed information about other procedures and / or data from other systems. Although broad insight into the relative efficiency and effectiveness of the SNS was gained, it was not possible to draw conclusions about specific aspects.
The practical parts of the project were done in 2002 and early 2003, but publication of the report was delayed until spring 2005. Since this evaluation was done, significant progress has been made with development of the SNS. Many of the recommendations outlined in the report are now being addressed: Members of the SNS National User Group (NUG) continue to collaborate to make full use of the system and further develop it; a sub-group of clinicians and external advisers identified ways in which the registration rates of children with particular conditions could be improved at a seminar in May 2005; summary SNS statistics for all participating NHS Boards are produced by ISD and circulated on a quarterly basis to all members of the NUG; and partnerships with charitable organisations are being set up in an effort to engage with parents and young people and to raise awareness about SNS. Also, the National Clinical Dataset Development Programme has chosen the SNS as the standard for development of a national dataset in this field. In addition, it is hoped that through collaboration with dental colleagues, the system can be used to improve the oral health of children with disability.SNS Evaluation Project documents:
The full report and associated documents can also be viewed on the NHS QIS website:
Useful links for parents and carers
If you are a parent of or care for a child with additional support needs, you might find information on the following websites helpful.
Contact a Family: http://www.cafamily.org.uk/
Children in Scotland:http://www.childreninscotland.org.uk/
Enquire:http://www.enquire.org.uk/
Action for Sick Children:http://www.actionforsickchildren.org/
Family Fund:http://www.familyfund.org.uk/
Capability Scotland:http://www.capability-scotland.org.uk/
child health
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