Resources

Contents

Please note, following the Ministerial Statement on 19 September 2007, the guidance relating to 'Could Not Attend' has been changed. A patient may now be referred back to the care of their GP, if appropriate, if seeking to rearrange a third or subsequent appointment or admission date.  Previously, a hospital could choose to refer a patient back if they sought to rearrange an appointment or admission date for a second time.  All guidance relating to 'Could Not Attend' or 'CNA' on this website is currently being updated to reflect this change.

Applying Guidance
Availability Status Codes
Beardmore
Contacts by NHS Board
Desktop Guide
Flow Charts
GP Leaflet
Leaflet - NHS Staff & Contractors
Newsletter
Patient Information
Policies & Procedures
Recording Manual
Scenarios
Slide Library
Test Scripts
Work in Progress

The resources area of the website is where you will find links to all 'New Ways' resource material

Applying Guidance
Applying the Scottish Executive Health Department Guidance is 24 page document which outlines the key elements of New Ways. This publication was updated 19 December 2007 V3.0. V03 takes account of the change to CNA as announced on 19 September and incorporates additional information to reflect equality duty.  Copies of this publication may be ordered. For further information on receiving copies please contact newways@isd.csa.scot.nhs.uk. Also see 'Recording Manual' (below).

Availability Status Codes: West of Scotland Waiting Times and Capacity Group:
This report has been produced with the specific aim of providing some practical guidance and advice on preparing for the introduction of New Ways. The report draws on the learning, experiences and best practice already in place across Health Boards.

• Waiting Lists: Tackling Availability Status Codes, A practical guide to prepare for new ways of defining and measuring waiting times - Report
• Appendix One ASC Best Practice Checklist

Beardmore - New Ways National Events
The Beardmore event planned for Wednesday 19 March 2008 (A.M) has been postponed. The event is being postponed to allow the many staff who are currently heavily involved in meeting the 21 March 2008 timetable for new ways extraction, validation and data cleansing issues, more time for this. A new date is being arranged and will be circulated in due course. Apologies for any inconvenience this causes.

Previous New Ways events were held on 29 August 2007 and 7 February 2007.

Contacts by NHS Board
List of contacts from Scottish Executive Health Department
Excel PDF  Word(Labels)

Desktop Guide
The desktop guide is a single page summary of the New Ways guidance. For further information on receiving copies please contact Joyce Anderson . Updated on 16 October 2007 to take account of revised CNA rules.

Flow Charts
Flow charts can help visually communicate how processes work which makes them a very useful tool for understanding processes for New Ways. Flow charts developed both by the Service and the New Ways team are available on the website.

GP Leaflet
See under 'Leaflets'

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Leaflets
'An Introduction to New Ways - A guide for NHS Staff and Contractors' summarises of New Ways changes. The leaflet is aimed at contractor staff such as GPs, GDPs and Opticians as well as NHS staff who need to have awareness of the introduction of New Ways.The team will be undertaking a central distribution with the help of colleagues in the Practitioner Services Division to GP practices, General Dental practices and Ophthalmic practices in July.  The team have also been in contact with all of the New Ways leads across NHS Boards to identify requirements for each Board area. If you would like to receive copies of this leaflet please e-mail newways@isd.scot.nhs.uk outlining your requirements. Updated on 16 October 2007 to take account of revised CNA rules.

Newsletter
March 2008 (published 31 March 2008) Please note that this is the last New Ways e-newsletter
February 2008  
January 2008 
December 2007
November 2007  
October 2007  
September 2007 
August 2007 
July 2007
June 2007
May 2007
April 2007
March 2007  
February 2007  
January 2007

Patient Information
See 'Patient Information ' page.

Policies and Procedures
It is recognised that updating local policies and procedures to incorporate New Ways is useful as a means of embedding good practice. Carol Golding of NHS Ayrshire and Arran has very kindly offered to share their local policy and procedure documents with NHS colleagues and these can be accessed on the NHS Ayrshire and Arran policies and procedures page.

Recording Manual
The Waiting Times Recording Manual guidance defines each of the data items which form the waiting times 'dataset' from 1 January 2008 onwards. This manual should be used in conjunction with the 'Applying the Scottish Health Department Guidance' (see above).

Waiting Times Recording Manual (please note a fully formatted version will be available in 2008) (added 18 December 2007)

Scenarios
The New Ways scenarios document contains ten scenarios which together cover the eight broad categories of New Ways patient journeys (i.e. combinations of DNA/CNA, unavailability, multiple offers).  Although these 10 scenarios won't cover every possible type of New Ways journey, they are in combination expected to encompass the vast majority of episodes (i.e. the 'no DNA/CNA, no unavailability, no multiple offer' scenario itself is expected to cover the majority of episodes). These scenarios are provided for Boards/system users to use on local systems, if they wish,  there is no national requirement to undertake this testing.  However, for those boards who do wish to test these scenarios then local results can be compared with results produced from the national warehouse (i.e. calculation of wait). It should be noted that this scenario testing is not intended to assist Board colleagues in assessing local interpretation and recording of New Ways scenarios, rather to help assess whether local systems / extracts produce the 'expected' data from these scenarios.

New Ways Scenarios - 27 March 2008

Slide Library
An introduction to New Ways Updated on 16 October 2007 to take account of revised CNA rules.
Test your Knowledge of New Ways (featured at Beardmore February 2007)

Test Scripts
Test scripts are used to evaluate newly changed PAS systems e.g. what elements should be present/capable of being recorded; what functionality should be present; clinical scenarios to be tested.

 

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