Flow Charts

Flow charts are diagrams for showing how steps in a process fit together. This makes them useful for communicating how processes work, and documenting how a particular job is done. Mapping out a process in a flow chart format can help clarify understanding of the process, and helps identify where processes can be improved.

New Ways - Waiting Times Referral

• Did Not Attend
• Could Not Attend - First CNA
• Could Not Attend - Second CNA
• Unavailability
• Reasonable Offer
• Resonable Offer - Patient Focused Booking
• Reasonable Offer - PFB, No Response
• Availability Status Codes

NHS Lothian
The following flowcharts were developed by NHS Lothian for New Ways:

• Patient Flow Chart
• Choice mechanism 1- Patient Focused Booking
• Choice mechanism 2 - Response
• Choice mechanism 3 - No response
• Did Not Attend (DNA)
• Could Not Attend (CNA)
• Patient Pathway - Unavailability

Thank you to NHS Lothian for agreeing to share their flow charts.